We want you to be completely satisfied with your purchase, so we recommend that you immediately unpack and inspect it for damage. If you receive a defective product, please contact us immediately via our Webchat service.
We will make every effort to ensure that your order arrives in perfect condition and on time. If you do not receive all of your orders at once, you can verify that they were shipped using the tracking information included in your confirmation email. If it is not on its way, you can use our Webchat service to immediately speak with one of our helpful colleagues. In the improbable event that the product is defective, please follow the instructions in the shipping documents.
As you might imagine, all of our prices are in UGX Shillings. The cost of the items you purchase, the shipping charge (if applicable), and any additional services you choose, such as premium delivery or installation, will all contribute to the total cost of your order. Both of these items will be visible in your Shopping Basket prior to completing your purchase. Payment is deducted when an order is submitted.
When determining whether or not to accept your order, we may use certain information about you, including information obtained from our certified identity verification partner. For instance, we can provide them with your information so they can cross-reference it against a variety of public and private databases. This will help protect both you and us from fraudulent activity.
If we suspect a transaction is fraudulent, we may request that our courier return the goods to our warehouse, and we may cancel your order even if you have received the Order Confirmation email.